Independent Adventure Ltd. (also trading as Talkin Adventures) takes your privacy very seriously. We will only ask for, and store your personal data as necessary. We will never sell on your details to third party organisations.
During our normal operation and activity delivery we will need your name and contact information in order to process and discuss your event booking. This may include sharing your details with our bonafide subcontractors who may deliver your event activities. You will therefore have your details stored on our email, booking and phone systems. We use a phone messaging company to answer our calls. Our communications will be archived following your event, and may be used to seek feedback and/or send photographs of your event to you. Many of our clients rebook for future events and it is useful to have a record of previous communications in order to review and provide a tailored package for you. We will therefore archive email threads for a period of three years unless you ask for these to be deleted.
You may opt-in to our email newsletter. We use Mailchimp to deliver email marketing campaigns and your details will be stored on their system if you opt-in. You may edit your preferences or unsubscribe from this system at any time.
Relevant information may be shared with our subcontractors, consultants and other individuals/companies, working for the benefit of Independent Adventure Ltd. This information will be kept in the strictest of confidence and only used for developing strategies and campaigns for our company.
We may take photographs/video during your event with us, which may include you as a participant. Before your event starts, we will ask for you to confirm that you are happy for us to take and use your image/voice. Images and video will usually be sent to you following your event. We may use your image/video/voice in marketing such as newsletters, social media, website, print and other relevant avenues. You may ask for these to be removed and we will endeavour to remove all traces where reasonably possible.
We use Facebook, Instagram and Twitter in the running of our business. This includes posting updates on our day to day activities and events. We use video and images to promote future events. We also use paid advertising. By liking or following our pages, some of your information is made available to us, such as your name, and we may use these systems in the targeting of event promotions etc.
Your name, address, phone and email contact will be used in our accounting system for the purposes of invoicing and taking payments. This information will be stored on our cloud based accounting system and will be made available to our accountant and HMRC as required.
We DO NOT store your card details. All online payments and card payments will be processed by Stripe Payments or iZettle, in line with their policies.
Your medical information will be treated in the strictest of confidence and used to adapt your activity session/event to suit your needs. This information will be viewed by our company directors and your activity instructors. From time to time your activities will be delivered by reputable subcontractors, who will be made aware of any issues. They may require a form of their own to be completed.
Participants are required to disclose any medical information and injuries in advance of your activity taking place. You are also required to confirm that your Suitability to Participate and accept any risks involved in taking part. For under 16s group activities (schools/youth groups/adventure days etc) this will be through a personal information form, including parental consent. For adult and parent accompanied events this will be through a group form on the day of your event. These forms will be destroyed after 6 months. If you have been involved in an incident/accident during your event then this will be recorded and your form will be retained with the incident report for 15 years.